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International Shipping

Introduction gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.

To see the shipping rate information specific to your order's destination, click the link for your region at the bottom of this page under the heading "Related Topics."

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits (which apply to Priority International Shipping only.)


The following items can be shipped to almost all destinations outside the U.S.:

  • books*
  • DVDs
  • music
  • VHS videos

Additionally, some software, tools, video games, jewelry, sporting goods, shoes, consumer electronics and kitchen items can be shipped to the following countries:

    Australia, Austria, Canada, Chile, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Taiwan, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand, United Arab Emirates

All products shipped to these countries via Priority International Shipping are subject to an import fees deposit. We use this ship method for all non-media products; customers can also choose this method for books, DVDs, music and VHS videos.

We're sorry, but Priority International Shipping is not available for P.O. Box addresses.

*Note: Books that require special handling because they are extremely heavy (for example, multi-volume sets) cannot be shipped outside the U.S. If this is the case, it will be noted on the product detail page.


For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country.


Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require us to state the value of the gift item directly on the package.

Returns & Replacements

The above terms (including, if applicable, terms related to the Import Fee Deposit) also apply to any replacement product we might ship (in our discretion) if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us" form accessible on the right-side of this page.

Customs, Duties, and Taxes

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

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