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Returns Policy


General Returns Policy

 
 

You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

This page outlines the details of our returns policy rules and exceptions:

  • Items that are Not Returnable
  • Gift Returns and Refunds
  • Partial Refunds
  • Orders Returned After 30 Days
  • Exchanges
  • Items Purchased from other Sellers
  • Large Items Shipped By Specialty Carriers
  • In-Store Returns
  • Using our Return Mailing Label

Partial Refunds

Partial Refunds will be issued for the following items:

  • Most items that are returned more than 30 days after delivery.
  • Any item that has obvious signs of use.
  • Any opened laptop or desktop computer. A 15% restocking fee will apply.
  • Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
  • Any item not returned in the condition it was received.

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Large Items Shipped By Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, you visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

Using our Return Mailing Label

The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.



 
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