General Returns Policy
You may return new, unopened items within 30 days of delivery for a full refund.
Items should be returned in their original product packaging. We'll also pay
the return shipping costs if the return is a result of our error. Just visit
our online Returns Center, and we will guide you through the process and even
supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package
to the return shipper, however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us to receive your return
from the shipper (5 to 10 business days), the time it takes us to process your
return once we receive it (3 to 5 business days), and the time it takes your
bank to process our refund request (5 to 10 business days). We'll notify you
via e-mail of your refund once we've received and processed the returned item.
This page outlines the details of our returns policy rules and exceptions:
- Items that are Not Returnable
- Gift Returns and Refunds
- Partial Refunds
- Orders Returned After 30 Days
- Items Purchased from other Sellers
- Large Items Shipped By Specialty Carriers
- In-Store Returns
- Using our Return Mailing Label
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery.
- Any item that has obvious signs of use.
- Any opened laptop or desktop computer. A 15% restocking fee will apply.
- Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
that has been opened/taken out of its plastic wrap. (If you discover that
the item is defective after the package is opened, a full refund or replacement
will still be granted.)
- Any item not returned in the condition it was received.
If you received a faulty item and need to exchange it for the same item, visit
our Returns Center to request a replacement. If you would like to exchange an
item for a different one, please return the original item through our online
Returns Center (you will be refunded your original purchase price once we receive
the item) and place another order for the item you wish to purchase. You do
not have to wait for us to receive the original item before placing the new
Please note that it takes us 3 to 5 business days to process returns once they
arrive at our Returns Center. You can view completed returns and refunds by
visiting Your Account and accessing the relevant order summary.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty
shippers. These items do require a special type of return and cannot be returned
with a pre-paid return mailing label like standard shipments. If you need to
return an item shipped via a specialty shipper, you visit our online Returns
Center and request the return. We will follow up with instructions for returning
the item. Note: Returns that are not the result of our error will be subject
to a return shipping fee which will be deducted from the refund.
Using our Return Mailing Label
The return mailing labels obtained from our online Returns Center are valid
only for returns shipped within the U.S.
Each return mailing label is coded for a specific shipment. Please do not include
items from other orders, or other shipments from the same order, in the same
box, or you will not receive the correct refund. Each shipment must be returned
using a separate mailing label.
If you use this mailing label and the return is a result of our error (you
received an incorrect or defective item, etc.), we'll pay the return shipping
If you use this mailing label and your return is not the result of our error,
the shipping cost of that returned item will be deducted from your refund. The
amount deducted will be equivalent to our standard shipping cost for that item.